FAQ

FREQUENTLY ASKED QUESTIONS


Do you have a store?

As of now, we do not have a physical store. We are currently operating at 100% online.



Can I modify my order?

If you wish to modify your order, please let us know as soon as possible by sending us an email at hello@thechandelle.com or you can send us a message on Facebook or Instagram. We will be able to modify your order only if it has not been processed.



Can I self-collect my order? 

Yes, that is possible if you live within the Klang Valley area. Do contact our team member to set the date and time of collection. Kindly note that we are based in Ampang and Shah Alam.



Do you ship internationally?

Yes, we do! Do contact us for the shipping rates.



How can I make my payment?

Our website can only accept payment made by online banking via AVApay at the moment. If you wish to use other payment methods please contact us on WhatsApp and we will assist you. 



Do you offer bulk pricing?

Of course! Do email us at hello@thechandelle.com with the details of your order and we will provide you with a special quotation. 



Can I customize the candle?

Yes, you can! Do make sure to read more on it by clicking on the Gifting page.



What should I do if my parcel’s status has not changed for the past few days?

If your parcel has been stationary for a few days, we ask you to contact our team at hello@thechandelle.com. Kindly include all the relevant information such as your name, contact number, order number, tracking number, and the address used so we can file a report. We will try our best to make sure the parcel reaches you within next week. 


Please note, Chandelle Resources shall not be held responsible for refunding or reshipping lost orders due to an incorrect address at checkout. If you are unsure of the address keyed in, please let us know so we can check it for you. 

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